Customer Service Excellence
Khmer/English
The customer service excellence course is designed to equip participants with essential skills and strategies to deliver exceptional customer service. Through interactive sessions, practical exercises, and real-world scenarios, participants will learn how to effectively address customer needs, handle complaints, and build lasting relationships. This course emphasizes the importance of communication, problem-solving, and time management in creating a customer-centric culture that enhances business success.
Course Objectives
Identify and resolve issues: efficiently identify customer concerns and implement effective solutions.
Enhance communication skills: develop verbal and non-verbal communication skills for improved interactions.
Manage difficult customers: equip participants with strategies to handle upset or challenging customers.
Prioritize tasks and manage time: provide tools and techniques for effective time management and task prioritization.
Address feedback constructively: train participants to receive, analyze, and respond to customer feedback constructively.
Build strong customer relationships: foster skills necessary for establishing rapport and maintaining ongoing relationships with customers.
Ensure service quality: understand how to set and maintain service standards that meet customer expectations.
Course Outcomes
Efficiently identify and resolve customer issues, enhancing customer satisfaction.
Communicate effectively with customers, demonstrating active listening and empathy.
Handle complaints and difficult situations with professionalism and confidence.
Manage time and prioritize tasks effectively, leading to increased productivity.
Constructively address and utilize customer feedback to improve products and services.
Build and maintain strong relationships with customers, fostering loyalty and repeat business.
Implement service quality standards that align with customer expectations, contributing to overall business success.